Mattress FAQs
Get answers for the more frequently asked questions about Essentia mattresses!
How long can an Essentia mattress stay in the box?
Your Essentia mattress must be unboxed within 30 days of delivery to keep your warranty valid. Our mattresses are compressed and rolled for shipping, but keeping them compressed for too long can cause structural damage or condensation inside the pack
What kind of foundation works best with an Essentia mattress?
Your Essentia mattress is designed to deliver the support and pressure relief you need for restorative sleep. If your mattress doesn’t feel as supportive as expected, your foundation or bed frame could be contributing to the issue. For the best perfo
Oops there was an accident on the mattress, how do I clean it?
Don’t worry! If there’s a small spill or accident on your Essentia mattress, here’s how to clean it while caring for its organic materials. How to clean the mattress. Blot the area: Use a clean, dry cloth to absorb as much liquid as possible. Avoid r
How do I wash my Essentia mattress cover?
Your removable GOTS-certified organic cotton mattress cover is machine washable. Follow these simple care instructions to help protect the fabric and maintain its fit. Wash: Machine wash in cold water with a mild, eco-friendly detergent. Dry: Air dry
Do I need a waterproof mattress protector on my Essentia mattress?
For most sleepers, we don’t recommend using a waterproof mattress protector unless extra protection is needed, such as in homes with young children or anyone prone to nighttime accidents. Why don’t we typically recommend waterproof protectors?. Water
How can I move my Essentia mattress?
Moving? You can make your Essentia mattress easier to transport with a few simple precautions. Once unboxed, your mattress cannot be compressed and roll-packed again using the original process, but you can carefully fold it for moving. How to prepare
Does your organic foam sleep hot like memory foam?
No. Essentia’s patented Beyond Latex™ organic foam is designed to contour to your body without relying on body heat in the way traditional memory foam does. Its breathable design helps promote airflow and dissipate excess heat. Essentia takes cooling
Can I use a cooling mattress cover or pod on my Essentia?
We don’t recommend using cooling mattress covers or pods with your Essentia mattress, particularly those that circulate water through tubing, such as the ChiliPad or Eight Sleep Pod. Why don’t we recommend them?. Moisture and mold risk: Cold water ci
What is the Mattress Recycling Fee?
If your order is being delivered to California, Connecticut, Rhode Island, or Oregon, you may notice a Mattress Recycling Fee added at checkout. This is a state-imposed fee required by law, not an additional charge created by Essentia. These fees sup
Can you make a custom size mattress?
Yes! Essentia can make custom-size mattresses to fit your specific needs, whether you have an unusual bed frame, a boat, an RV, or another space that requires a nonstandard size. What custom mattress sizes are available?. We can accommodate a variety
What kind of flame retardant do you use?
Essentia mattresses are made without chemical flame-retardant sprays or treatments. Instead, we use a flame-resistant Kevlar® fabric barrier to meet applicable mattress flammability requirements. How does it work?. Think of the Kevlar® fabric as a pr
How do these mattresses ship?
Essentia mattresses are designed to deliver comfort while reducing the space required for shipping. Our specially designed roll-pack machine compresses and rolls each mattress into a compact box, reducing the space it occupies on a delivery truck by
Can I purchase a replacement cover for my mattress?
Yes! You can purchase a replacement zippered cover made with GOTS-certified organic cotton for your Essentia mattress. To get pricing and place your order, simply start a chat with our team. Please have your original order number or proof of purchase
How do I choose the right Essentia mattress?
Choosing a mattress is personal. The right one for you depends on how you like to feel when you sleep, the support and pressure relief you need, and whether you're looking for everyday comfort or more advanced sleep-performance technology. We make it
All Essentia mattresses are free of springs
Yes! Every Essentia mattress is designed without springs, relying instead on our specialized foam construction to provide support, comfort, and pressure relief. Rather than using a traditional spring system, Essentia engineers its mattress materials