Get answers for the more frequently asked questions about Essentia mattresses!

Mattress FAQs

Get answers on the most frequently asked questions about our organic pillows.

Pillow FAQs

Want to find out more about Essentia products like our organic certifications? Find your answers here.

General Product FAQ

Looking for the status of your order, or have a specific question about our products? Reach out to our customer care team via email here.

SHOP ESSENTIA

OUR CERTIFICATIONS

MATTRESS 101

Go to Essentia's Main Website

Essentia Organic Mattress

Wondering how to care for your Essentia products? Find everything you need to know about Essentia organic mattresses and pillows here.

Essentia Product Questions

My Order Status

Can I cancel my order?

Can I change my shipping address?

When do orders ship?

I ordered the wrong item! Can I update my order?

Can I remove the need for signature upon delivery via FedEx?

Do you process my credit card when I place the order?

Order Questions

120 Night Mattress Sleep Trial

How I initiate a mattress return or exchange?

Can I return pillows, sheets, toppers and other items?

When does my mattress trial end?

My return has been picked up, when will I get my refund?

What do you do with returned mattresses?

Returns & Exchanges

Essentia 20 Year Warranty

Rize Adjustable Foundation Warranty

How do I submit a mattress warranty claim?

Warranties

Essentia Customer Care

How soon do I need to unbox my mattress?

How do I unbox my Essentia mattress?

How soon can I sleep on the mattress once I get it?

Feeling like you are lacking support? What is your mattress on?

Can there be slight variations in mattress dimensions?

What is the scent I am noticing?

Do I need to flip or rotate the mattress?

New Mattress Questions

How long can an Essentia mattress stay in the box?

What kind of foundation works best with an Essentia mattress?

Oops there was an accident on the mattress, how do I clean it?

How do I wash the mattress cover?

Do I need to use a waterproof mattress protector on my Essentia?

How can I move my Essentia mattress?

Does your organic foam sleep hot like memory foam?

Can I use a cooling mattress cover or pod on my Essentia?

What is the Mattress Recycling Fee?

Can you make a custom size mattress?

What kind of flame retardant do you use?

How do these mattresses ship?

Can I Purchase a Replacement Cover for my Mattress?

How do I pick a mattress?

How do I pick a contour?

All Essentia mattresses are free of springs

What is the difference between the Tatami and Stratami mattresses?

How do I wash an Essentia pillow?

Can I return an Essentia pillow?

What are the sizes and weights of Essentia pillows?

Can I purchase a replacement cover for my pillow?

How is Essentia organic foam different from memory foam?

What organic certifications does Essentia have?

Can I use a boxspring with an Essentia mattress?

King Size Rize Foundation - 2 Piece

The Stay Well Mattress by Essentia

Where can I see an Essentia mattress?

Essentia mattresses are made in North America

Free Shipping

In Home Delivery Service

How quickly do orders ship?

How much does shipping cost?

Do you ship to Hawaii or Puerto Rico?

Can you ship internationally?

When will the In-Home Delivery carrier call me to schedule an appointment?

Shipping & Delivery

Financing via Affirm