Order Questions
Have you already places your Essentia order and want to make changes or have questions? Find your answers here.
My Order Status
When will my order ship?. Once your order is received, production typically begins within 2 to 3 business days. Most Essentia mattresses are made to order and can take up to 10 business days to complete before shipping. After your order ships, please
Can I cancel my order?
If you need to cancel your order, we're happy to help. Orders may be canceled as long as they have not yet left our GOLS-certified organic factory. If your mattress order has already shipped but has not yet been delivered, a 9% cancellation fee will
Can I change my shipping address?
Yes! If your order has not yet left our GOLS-certified organic factory, we can update your shipping address. Please chat with us as soon as possible so we can make the change before your order ships. If your order has already shipped via FedEx:. Cont
When do orders ship?
Every Essentia mattress and pillow is made in our GOLS-certified organic factory. Mattresses: Production typically begins within 2 to 3 business days of receiving your order. Because most mattresses are made to order, please allow up to 10 business d
I ordered the wrong item! Can I update my order?
At Essentia, customer satisfaction is first and foremost. As long as your order has not yet left our GOLS and GOTS-certified organic factory, we will be happy to accommodate modifications or additions to your existing order. If we have not shipped yo
Can I remove the need for signature upon delivery via FedEx?
All Essentia orders shipped via FedEx ship with the need for signature upon delivery. If you know that you will not be home, and trust that your item will be safe if left unattended, then you can reach out to our customer care team via email to reque
Do you process my credit card when I place the order?
Yes, Essentia processes the full payment, including applicable state taxes based on the state the order is shipping to, as well as any shipping fees that may apply at the time your order is placed. Given that Essentia manufactures these items upon or