Have you already places your Essentia order and want to make changes or have questions? Find your answers here.
Please note when we receive your order, it goes into production within 2 to 3 business days. Most mattresses are made to order, and making a new mattress can take up to 10 business days before shipping. Once shipped, please consider transit time to y
Quality service is our commitment, as long as your order has not left our GOLS and GOTS certified organic factory you may cancel your order.In the event that your order has already shipped, and has not yet been delivered to you, your cancellation is
At Essentia, customer satisfaction is first and foremost. As long as your order has not yet left our GOLS and GOTS-certified organic factory, we will be happy to accommodate modifications or additions to your existing order. This means we can easily
We are proud to make all of our mattresses and pillows by hand in our GOLS and GOTS certified organic factory. When we receive your order, it goes into production within 2 to 3 business days. Most mattresses are made to order, and making a new mattre
At Essentia, customer satisfaction is first and foremost. As long as your order has not yet left our GOLS and GOTS-certified organic factory, we will be happy to accommodate modifications or additions to your existing order. If we have not shipped yo
All Essentia orders shipped via FedEx ship with the need for signature upon delivery. If you know that you will not be home, and trust that your item will be safe if left unattended, then you can reach out to our customer care team via email to reque
Yes, Essentia processes the full payment, including applicable state taxes based on the state the order is shipping to, as well as any shipping fees that may apply at the time your order is placed. Given that Essentia manufactures these items upon or