Looking for the status of your order, or have a specific question about our products? Reach out to our customer care team via email here.

SHOP ESSENTIA

OUR CERTIFICATIONS

MATTRESS 101

Go to Essentia's Main Website

Essentia Organic Mattress

When will my order ship?Once your order is received, production typically begins within 2 to 3 business days. Most Essentia mattresses are made to order and can take up to 10 business days to complete before shipping.After your order ships, please allow an additional 3 to 10 business days for transit, depending on your location.Smaller items, including organic pillows, GOTS-certified organic cotton sheet sets, and other accessories, may ship sooner depending on availability.Need your order sooner?In some cases, a mattress may already be available, or we may be able to accommodate a faster timeline. If you have a specific delivery date in mind, please chat with us before placing your order so we can explore the available options.Looking for an update on your order?We&apos;re happy to help! Chat with us for the latest status of your order.

When will my order ship?. Once your order is received, production typically begins within 2 to 3 business days. Most Essentia mattresses are made to order and can take up to 10 business days to complete before shipping. After your order ships, please

My Order Status

Essentia Customer Care

Order Questions

Can I cancel my order?

Can I change my shipping address?

When do orders ship?

I ordered the wrong item! Can I update my order?

Can I remove the need for signature upon delivery via FedEx?

Do you process my credit card when I place the order?

120 Night Mattress Sleep Trial

How I initiate a mattress return or exchange?

Can I return pillows, sheets, toppers, and other accessories?

When does my mattress trial end?

My mattress has been picked up. When will I receive my refund?

Returns & Exchanges

Read the full 20 year limited warranty

Align X Foundation Warranty

How do I submit a mattress warranty claim?

Warranties

How soon do I need to unbox my mattress?

How do I unbox my Essentia mattress?

How soon can I sleep on the mattress once I get it?

Feeling like your mattress isn’t providing enough support? Let’s check your foundation!

Can there be slight variations in mattress dimensions?

What is the scent I am noticing?

Do I need to flip or rotate the mattress?

New Mattress Questions

Financing via Affirm

How long can an Essentia mattress stay in the box?

What kind of foundation works best with an Essentia mattress?

Oops there was an accident on the mattress, how do I clean it?

How do I wash my Essentia mattress cover?

Do I need a waterproof mattress protector on my Essentia mattress?

How can I move my Essentia mattress?

Does your organic foam sleep hot like memory foam?

Can I use a cooling mattress cover or pod on my Essentia?

What is the Mattress Recycling Fee?

Can you make a custom size mattress?

What kind of flame retardant do you use?

How do these mattresses ship?

Can I purchase a replacement cover for my mattress?

How do I choose the right Essentia mattress?

All Essentia mattresses are free of springs

Mattress FAQs

How do I wash an Essentia pillow?

Can I return an Essentia pillow?

Can I purchase a replacement cover for my pillow?

Pillow FAQs

How is Essentia organic foam different from memory foam?

What organic certifications does Essentia have?

Can I use a boxspring with an Essentia mattress?

Where are Essentia mattresses made?

General Product FAQ

Essentia Product Questions

Free Shipping

In Home Delivery Service

How quickly do orders ship?

How much does shipping cost?

Do you ship to Hawaii or Puerto Rico?

Do you ship internationally?

When will the In-Home Delivery carrier call me to schedule an appointment?

Shipping & Delivery

My Order StatusUpdated 15 days ago