Get the details of Essentia's 120 Night Mattress Sleep Trial.

How It WorksWe know you&apos;ll love your Essentia mattress, but we also want you to rest assured that in the event you want to make a change, you have the flexibility to do so.The 120-Night Sleep Trial is applicable to the Grateful Eight, Tatami, Stratami, Classic REM5 Active, Dormeuse REM9 Active, and Grateful Bed Jr mattresses only. Many Essentia sleepers fall in love from night 1, but some sleepers need a bit more time to adjust to their new mattress. This is dependent on the type of surface you are transitioning from; the body and spine do take some time to fully adjust to the new sleep surface. In fact, as your body is realigning and you experience proper back support, you may actually have a few aches and pains during this time, but we promise it will be worth it! Your 120-Night trial begins on the day that your new mattress is delivered. We do require you to sleep on your new mattress for a minimum of 30 nights before deciding to return or exchange your mattress.If,&#xA0;after 30 nights of sleeping on your new mattress, you are sure that you need a different Essentia model or want to return your mattress, simply contact us and a member of our customer care team will be happy to coordinate this for you. All mattresses must be returned in good condition, free from stains and damage. Unlike other companies, we do arrange to have your mattress picked up and brought back to us for donation or recycling. We do not ask you to pack your mattress up, as it is quite heavy and cannot be rolled once unpacked. This is why we arrange to have a team pick up the mattress from your home. All returns are subject to approval based on the condition of the mattress. Once approved, our customer care team processes your refund minus the nominal return fee, representing 9% for most models except for the Venti, which is 20% of the listed retail price of the mattress plus any applicable taxes.Mattresses that are in amazing condition get a brand new GOTS-certified organic cotton cover and are donated to amazing charities that we work with via our Betterhood program. If your order is shipping outside of the US or Canada, it is not eligible for our 120-Night Sleep Trial and cannot be returned or exchanged. Refunds are issued once the merchandise has been received and inspected. All Items must be returned in good condition. If you do elect to return your mattress, please call Essentia at 888-764-4116.* Important: Your mattress must be returned in good condition, with all instructions, warranties or other paperwork. Promotional items received free of charge at the time of purchase will be deducted at full retail price from your refund. Your reasons for returning are required. Returns shall not be accepted if the product has been physically damaged intentionally due to accident or neglect, including but not limited to damage by burns, cuts, water, stains, humidity/mold, bodily fluids, or is otherwise abnormally soiled, used, or unsanitary. Maximum of 2 returns or exchanges per client.PILLOWS, FOUNDATIONS, ADJUSTABLE BASES, INCLINE SLEEP KIT, TOPPERS, CUSTOM ORDERS, PROCOR P1, STAY WELL HOTEL COLLECTION MATTRESS, CRIB MATTRESS, STINKY PAD, SHEETS, BODY GUARD, DREAMWEAVER, or KINGSTON DOG BED.Given the custom or personal nature of these items, all items listed above are final sale; however, some of these products do carry a warranty to protect your investment.&#xA0;Essentia mattresses are compressed and rolled for shipping. It is incumbent on the consumer to unpack the mattress within 30 days of receiving the mattress. Failure to do so will void your warranty. A Mattress that is compressed for a prolonged period can have structural damage and/or condensation from being packaged for an extended period of time.In the event of product damage during delivery, Essentia will facilitate a replacement under warranty. For mattresses, the 120-Night Sleep Trial is applicable only after the replacement product has been delivered. Opting to decline the replacement incurs a 9% fee.Beyond Location Policy: If your home is located in an area classified by the carrier as Beyond Location&#x2014;typically 50 miles outside of the largest metropolitan city of the state, remote, hard-to-access, or off-mainland&#x2014;the customer is responsible for bringing the item to the nearest metropolitan or mainland carrier hub to complete a return or exchange. Essentia will coordinate the pickup from that hub and continue the return process from there. This ensures safe transport of your mattress and allows us to properly process your return or exchange.

120 Night Mattress Sleep Trial

We want you to love your Essentia mattress!. We recommend sleeping on your new mattress for at least 30 nights to allow it to break in properly and give your body time to adjust. If you’re considering a return or exchange after the first 30 nights, p

We want you to love your Essentia mattress!We recommend sleeping on your new mattress for at least 30 nights to allow it to break in properly and give your body time to adjust.If you&#x2019;re considering a return or exchange after the first 30 nights,&#xA0;please start by chatting with our team. We&#x2019;re happy to learn more about your experience, answer questions, and help determine the best next step. If a return or exchange is the right choice, our team will provide the link to initiate the process.A few things to know about our return process:<ul data-spread="false"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Easy pickup: We arrange for a team to pick up your mattress, so you don&#x2019;t have to pack it up yourself.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Donation or recycling: Depending on its condition, your returned mattress may be donated through our Betterhood program or recycled.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Mattress condition: All returns are subject to approval and must be free of stains and damage.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Return fee: Approved returns are subject to a fee of 9% of the mattress&#x2019;s listed retail price, plus applicable taxes. Refunds are processed by our Customer Care team once the return is approved.</li></ul>Please note that ProCor P1 Custom Mattresses, Stay Well Hotel Mattresses, and all custom mattress orders are final sale.Ready to talk through your options? Start a chat with us, and we&#x2019;ll be happy to help.

How I initiate a mattress return or exchange?

We want you to feel confident in your Essentia purchase! While eligible mattresses may be returned through our return process, certain accessories and specialty products are final sale due to hygiene, personal-use, and product-specific considerations

We want you to feel confident in your Essentia purchase! While eligible mattresses may be returned through our return process, certain accessories and specialty products are final sale due to hygiene, personal-use, and product-specific considerations.The following items can only be returned if they arrive damaged:<ul data-spread="false"><li style="font-family: Arial, Helvetica, sans-serif;">Organic Pillows</li><li style="font-family: Arial, Helvetica, sans-serif;">Zero Gravity Organic Latex Topper</li><li style="font-family: Arial, Helvetica, sans-serif;">DormIQ Organic Foam Topper</li><li style="font-family: Arial, Helvetica, sans-serif;">LaLa Crib Mattress</li><li style="font-family: Arial, Helvetica, sans-serif;">Stinky Pag</li><li style="font-family: Arial, Helvetica, sans-serif;">Body Guard</li><li style="font-family: Arial, Helvetica, sans-serif;">Organic Cotton Sheet Set</li><li style="font-family: Arial, Helvetica, sans-serif;">Performance Micro Knit Organic Sheets</li><li style="font-family: Arial, Helvetica, sans-serif;">Kingston Dog Bed</li><li style="font-family: Arial, Helvetica, sans-serif;">No Flex Foundation</li><li style="font-family: Arial, Helvetica, sans-serif;">Align X Adjustable Foundation</li></ul>What if my item arrives damaged? Please start a chat with our team so we can review the issue and help you with the next steps.Although these products are final sale, some are covered by a product warranty. If you have questions about warranty coverage, our team will be happy to help.We appreciate your understanding as we work to maintain high standards for product quality, hygiene, and sustainability.&#xA0; <p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(0, 0, 0); font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Can I return pillows, sheets, toppers, and other accessories?

Your Essentia mattress comes with a 120-Night Sleep Trial, giving you time to experience the difference for yourself. Your trial begins on the day your mattress is delivered. To find your exact trial end date, simply search Google for “120 days from

Your Essentia mattress comes with a 120-Night Sleep Trial, giving you time to experience the difference for yourself.Your trial begins on the day your mattress is delivered. To find your exact trial end date, simply search Google for&#xA0;&#x201C;120 days from [your delivery date]&#x201D; and you&#x2019;ll have your answer!Important: Unpack your mattress within 30 days of delivery.Essentia mattresses are compressed and rolled for shipping. Leaving your mattress compressed for too long can cause structural damage or condensation buildup, so it must be unpacked within 30 days of receipt. Failure to unpack your mattress within this timeframe will void your warranty.If you have any questions about your trial or need help, we&#x2019;re always happy to chat!

When does my mattress trial end?

We know you’re looking forward to closing the loop on your return, and we’re happy to explain what happens next!. Refunds are generally processed within 45 days of your mattress pickup. This timeframe allows for transit and an inspection by our ATR t

We know you&#x2019;re looking forward to closing the loop on your return, and we&#x2019;re happy to explain what happens next!Refunds are generally processed within 45 days of your mattress pickup. This timeframe allows for transit and an inspection by our ATR team.Once your return is approved, your refund will be issued to your original form of payment, minus the applicable 9% return fee.Has it been more than 45 days? If you haven&#x2019;t received confirmation that your refund has been processed, please <a href="mailto:atr@myessentia.com">email our ATR team</a> for an update.Thank you for your patience while we complete the process!

My mattress has been picked up. When will I receive my refund?

Looking for the status of your order, or have a specific question about our products? Reach out to our customer care team via email here.

SHOP ESSENTIA

OUR CERTIFICATIONS

MATTRESS 101

Go to Essentia's Main Website

Essentia Organic Mattress

Find all the information you need to know about Essentia's 120 Night Mattress Sleep Trial

Returns & Exchanges

120 Night Mattress Sleep Trial

How I initiate a mattress return or exchange?

Can I return pillows, sheets, toppers, and other accessories?

When does my mattress trial end?

My mattress has been picked up. When will I receive my refund?