How I initiate a mattress return or exchange?Updated 7 months ago

We do ask that you sleep on your new mattress for 30 nights to truly give the mattress its proper break-in period and for your body to adjust. If after 30 nights of sleeping on your Essentia mattress, you are sure that you need a different Essentia model or want to return your mattress you can initiate that process by completing our form.

All mattresses must be returned in good condition, free from stains and damage. Unlike other companies, we do arrange to have your mattress picked up and brought back to us for donation or recycling. We do not ask you to pack your mattress up, as it is quite heavy and cannot be rolled once unpacked. This is why we arrange to have a team pick up the mattress from your home. All returns are subject to approval based on the condition of the mattress. Once approved our customer care team processes your refund minus the nominal return fee representing 9% of the listed retail price of the mattress plus any applicable taxes.

Mattresses that are in amazing condition get a brand new GOTS certified organic cotton cover and are donated to amazing charities that we work with via our Betterhood program.

To initiate a mattress return please contact our customer care team via email: [email protected]

*Please Note: ProCor P1 Custom Mattress, Stay Well Hotel Mattress, and any Custom Mattress order is final sale.