How I initiate a mattress return or exchange?Updated 9 days ago

We want you to love your Essentia mattress!

We recommend sleeping on your new mattress for at least 30 nights to allow it to break in properly and give your body time to adjust.

If you’re considering a return or exchange after the first 30 nights, please start by chatting with our team. We’re happy to learn more about your experience, answer questions, and help determine the best next step. If a return or exchange is the right choice, our team will provide the link to initiate the process.

A few things to know about our return process:

• Easy pickup: We arrange for a team to pick up your mattress, so you don’t have to pack it up yourself.

• Donation or recycling: Depending on its condition, your returned mattress may be donated through our Betterhood program or recycled.

• Mattress condition: All returns are subject to approval and must be free of stains and damage.

• Return fee: Approved returns are subject to a fee of 9% of the mattress’s listed retail price, plus applicable taxes. Refunds are processed by our Customer Care team once the return is approved.

Please note that ProCor P1 Custom Mattresses, Stay Well Hotel Mattresses, and all custom mattress orders are final sale.

Ready to talk through your options? Start a chat with us, and we’ll be happy to help.