Get the full details on Essentia's 20 year mattress warranty.

At Essentia, we stand behind the quality and performance of our mattresses. This Limited Warranty is designed to provide clear, fair, and transparent coverage so you can rest easy for years to come. Unlike traditional warranties that lose value over time, ours is designed to stay valuable for the life of the mattress. Even years down the line, you still have real credit toward your next Essentia upgrade.This warranty applies to the following models: Dormeuse REM9 Active, Classic REM5 Active, Stratami, Tatami, Grateful Eight, Venti, and Grateful Bed JR.<h4 id="1-warranty-coverage-period">1. Warranty Coverage Period</h4>This mattress is covered by a 20-Year Limited Warranty, beginning from the original date of purchase.<h4 id="2-what-this-warranty-covers">2. What This Warranty Covers</h4>This warranty covers defects in materials and workmanship under normal residential use, including:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Visible indentation more than 3/4&quot;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Manufacturing defects in materials or construction</li></ul><h4 id="3-what-this-warranty-does-not-cover">3. What This Warranty Does Not Cover</h4>This warranty does not cover:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Normal wear and tear</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">A normal increase in softness due to normal usage</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Comfort preference changes</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Indentations less than 3/4&quot;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Damage due to improper use, abuse, or inadequate support</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Stains, burns, cuts, or liquid damage</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Commercial use</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Mattress Warranty.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Mold or mildew. Mold is excluded from warranty coverage as it results from environmental factors such as moisture or poor ventilation, rather than defects in materials or workmanship. To prevent mold growth, ensure proper airflow and maintain a dry environment.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The mattress cover, which carries its own separate one (1) year warranty against defects in material or workmanship from the date of purchase</li></ul><h4 id="4-warranty-structure">4. Warranty Structure</h4>If you are approved for a warranty replacement, your remaining credit is issued as Essentia store credit, ready to use at any time, or apply it immediately toward a new, higher-value Essentia product. We see every warranty replacement as a natural upgrade opportunity for you.<h6 id="years-0-3-full-coverage">Years 0-3 (Full Coverage)</h6><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Your mattress is eligible for full replacement at no charge</li></ul><h6 id="years-4-20-prorated-coverage">Years 4-20 (Prorated Coverage)</h6><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">A 5% annual depreciation is applied starting in Year 4</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The remaining value is issued as a store credit toward a new Essentia product of equal or greater value</li></ul><h4 id="5-depreciation-schedule">5. Depreciation Schedule</h4><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Year 4: 95%</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Year 5: 90%</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Year 10: 65%</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Year 15: 40%</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Year 20: 15%</li></ul><h4 id="6-how-warranty-claims-work">6. How Warranty Claims Work</h4>To initiate a claim, customers must provide:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Proof of original purchase. The original invoice or order confirmation is the only acceptable proof of purchase.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Photos or documentation of the issue as outlined in the warranty claim form.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Law tag information</li></ul>If approved:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Customers will receive a replacement or store credit based on the warranty schedule</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The replacement product must be of equal or greater value</li></ul>Should this warranty be exercised and your product replaced and/or repaired, the warranty will not be extended or renewed. The warranty period continues from the original date of purchase.<h4 id="7-responsible-disposal-requirement">7. Responsible Disposal Requirement</h4>As part of Essentia&#x2019;s sustainability commitment:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Customers are required to donate or responsibly dispose of the original mattress</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Proof of donation or disposal must be provided</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Tags must be removed and submitted as part of the claim process</li></ul><h4 id="8-additional-terms">8. Additional Terms</h4><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">This warranty is valid only for the original purchaser, as indicated on the original sales invoice</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Warranty is non-transferable</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Essentia reserves the right to repair, replace, or issue credit at its discretion</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Transportation or service fees may apply where permitted by law</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We do not warrant our product as a remedy for any specific medical condition, and do not warrant against any complications resulting from the use or inability to use this product</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We do not warrant individual comfort preferences, sheet fit, or height issues resulting from the purchaser&#x2019;s bed frame size or headboard style</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If your mattress is located outside of the United States or Canada, please note that other terms and conditions apply.</li></ul><h4 id="9-foundation-requirements">9. Foundation Requirements</h4>This warranty is valid only when the mattress is used with a proper, supportive foundation or base. The ideal surface for an Essentia mattress is a flat, rigid surface that allows airflow. This can be a slatted bed base or foundation with a flat, rigid, and ventilated surface. If slatted, each slat should be flat and firm with no more than 3 inches of space between each slat. Slats must not be flexible or bowed.&#xA0;Essentia&#x2019;s NoFlex Foundation, Vertebase, and Rize Adjustable foundations meet these requirements.Use of an improper foundation or base may result in damage to the product and will void this warranty.<h4 id="10-unpacking-requirement">10. Unpacking Requirement</h4>Essentia mattresses are compressed and rolled for shipping. The mattress must be unpacked within 30 days of delivery. Failure to do so will void this warranty. A mattress that remains compressed for a prolonged period may sustain structural damage and/or condensation from extended packaging.<h4 id="11-accessory-warranties">11. Accessory Warranties</h4><ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Toppers: one (1) year warranty against defects in material or workmanship</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Essentia LaLa Crib Mattress: two (2) year warranty against defects in material or workmanship</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Essentia Pillows: one (1) year warranty against defects in material or workmanship</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Organic Sheet Sets and Body Guard Waterproof Cover: no warranty. These items will only be replaced if deemed defective upon delivery.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">NoFlex Foundation: no warranty. These items will only be replaced if deemed defective upon delivery.</li></ul><h4 id="12-limitations">12. Limitations</h4>This warranty replaces all other warranties, expressed or implied, to the extent permitted by law. Terms and service related to this warranty shall be the consumer&#x2019;s sole and exclusive remedy should the product fail during the timeframe stated herein.<h4 id="13-submit-a-warranty-claim">13. Submit a Warranty Claim</h4>If you believe you are experiencing a defect covered by this warranty, please <a href="https://53b7hdkljmv.typeform.com/WarrantyUSA" target="_blank" title="USA Customer Warranty Claim Form" style=" text-decoration: none;">click here to submit your warranty claim</a>.

Read the full 20 year limited warranty

Learn how to register your adjustable foundation and what is covered by the 20 year limited warranty.

2-Year Hassle Free Warranty Your adjustable base is warranted by the manufacturer against defects in materials or workmanship for a period of two years from the date of delivery to the original Purchaser. During such time, the manufacturer will repair or replace, at no cost to the original Purchaser, any warranted part(s)* found to be defective by the manufacturer, in its sole discretion. This includes all pre-authorized labor and transportation costs incurred with the repair or replacement of any part found to be defective.5-Year Warranty on Parts During year 3 through 5 from the original delivery date, the manufacturer will replace any part on the adjustable base found to be defective by the manufacturer, to the original Purchaser. The manufacturer&#x2019;s liability is limited to the replacement of the defective electrical/mechanical part(s)* ONLY, with the Purchaser responsible for all service, installation, and transportation cost of said part(s).10-Year Limited Warranty Notwithstanding the above, the manufacturer extends a 10-year warranty on mechanical base parts found to be defective on a limited basis as defined herein. Specifically, the manufacturer warrants that for a full 10 years from the commencement date of this warranty, any defect in the workmanship or the materials used shall be covered. For purposes of this 10-year warranty, it specifically excludes the cover, shroud, platform, legs, actuator lift motors, massage motors, control box, remote controls, power supply, and all power supply cords. The purchaser shall pay 1/5 of the current MSRP of the replacement part, or the entire adjustable base if deemed irreparable at the sole discretion of the manufacturer, multiplied by the number of years after the fifth year from the original delivery date. The manufacturer&#x2019;s liability shall be limited to the replacement of the defective part(s) ONLY with the purchaser responsible for all service, installation and freight costs for said part.After delivery, you must register your product with Ergomotion in order to get warranty service.&#xA0;To register your Align X Adjustable base&#xA0;<a href="https://warranty.ergomotion.com/warranty?_gl=1*1g3ro79*_ga*MTg5OTQ0MDg1OC4xNjQ5Nzc4MTg3*_ga_925MD9J8LE*MTY2ODA5NTY4Mi4zNi4xLjE2NjgwOTg1NDguNTcuMC4w" target="_blank" title="https://warranty.ergomotion.com/warranty?_gl=1*1g3ro79*_ga*MTg5OTQ0MDg1OC4xNjQ5Nzc4MTg3*_ga_925MD9J8LE*MTY2ODA5NTY4Mi4zNi4xLjE2NjgwOTg1NDguNTcuMC4w" style=" text-decoration: none;">please visit this page</a>. You will need the following information:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Name</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Phone Number</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Email Address</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Address the base was delivered to</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Proof of Purchase - image of your email order confirmation</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Date of Delivery</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Serial Number of your base</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Product type is &apos;Bed&apos;</li></ul>Additional Terms &amp; ConditionsThis warranty does not include reimbursement/replacement for inconvenience, removal, part(s) installation, bed set up, loss of use, normal wear and tear, shipping or any other costs or expenses not expressly covered in this warranty. In addition, this warranty shall be void in the following circumstances:A. Damage resulting from misuse or abuse caused by the Purchaser or any third party.B. Damage caused by repairs or parts replacement by an unauthorized person.C.Damage caused if the adjustable base has been mishandled (including during shipping), subject to physical abuse or an improper power supply, or by failing to adhere to the Owner&#x2019;s Manual and this warranty.D. Damaged mattresses, foundation cover(s), fabric(s), bedding cables, electrical cords or accessories supplied by dealers or any third party.E. Modification of the adjustable base without prior written consent by the manufacturerF. Costs for unauthorized service calls for the purpose of educating the consumer about the adjustable base or locating proper functioning power outlets.G. Damage if the recommended weight restrictions are exceeded.H. Damage if used in any environment or a commercial setting which was not intended.I. This warranty requires notice to be given to Ergomotion of any claim for repairs or replacement parts.J. Damage to foam shroud by improper handling or misuse.*Parts include the following: a) Head/Foot Actuator b) Massage Motors and Housingc) Control Box d) Remote Control e) Power Cord, Power Supply, and Input Cordf) Mounting Brackets g) Support StrutsOTHER THAN AS EXPRESSLY SET OUT HEREIN, AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER ORAL OR WRITTEN WARRANTIES, REPRESENTATIONS, CONDITIONS OR PROMISES, WHETHER EXPRESS OR IMPLIED, AND WHETHER ARISING BY LAW, STATUTE, COURSE OF DEALING OR USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, QUALITY, DURABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAWS, ANY IMPLIED WARRANTIES (IF APPLICABLE) ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MANUFACTURER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, LIQUIDATED OR SIMILAR DAMAGES, WHETHER OR NOT FORESEEABLE. Note: The exclusion directly above is inapplicable to consumers residing in Que&#x301;bec.To the extent permitted by law, this warranty is not transferable and will automatically terminate if the original Purchaser sells or otherwise disposes of the adjustable base.This warranty gives the Purchaser specific legal rights. Other rights, which vary from jurisdiction to jurisdiction, may exist. In addition, some jurisdictions do not allow (i) the exclusion of certain warranties, (ii) limitations on how long an implied warranty lasts and/or (iii) the exclusion or limitation of certain types of costs and/or damages, so the above limitations may not apply.This warranty is only valid in The United States, Canada and Puerto Rico. For all other jurisdictions, this Limited Product Warranty is valid only in the jurisdictions where the Products are sold by an Ergomotion authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions.Weight Limits This product is not rated to support weights exceeding 750 pounds (340kg). This product is not rated to support weights in excess of 750 pounds inclusive of the mattress and bedding. The base will structurally support this weight, provided it is evenly distributed across the bed base. The adjustable base is not designed to support or lift this amount in the head or foot sections alone. Exceeding this weight restriction could damage the bed and/or cause injury and will void the warranty.

Align X Foundation Warranty

At Essentia, we take pride in crafting our own patented organic latex foams and building mattresses designed to stand the test of time. Your mattress is backed by a 20-Year Limited Warranty to help protect your investment in better sleep. Here’s how

At Essentia, we take pride in crafting our own patented organic latex foams and building mattresses designed to stand the test of time. Your mattress is backed by a&#xA0;20-Year Limited Warranty to help protect your investment in better sleep.Here&#x2019;s how your warranty works:<ul data-spread="false"><li>Years 1&#x2013;3: Full replacement coverage for issues that qualify under the terms of your warranty, at no charge.</li><li>Years 4&#x2013;20: Prorated coverage, providing credit toward a future Essentia mattress purchase according to the terms of your warranty.</li></ul>Need to submit a claim?If you believe your mattress has an issue covered by the warranty,&#xA0;<a href="https://53b7hdkljmv.typeform.com/WarrantyUSA">click here to submit a warranty claim</a>. Our team will review your submission and guide you through the next steps.Important unpacking requirement: Essentia mattresses are compressed and rolled for shipping and must be unpacked within 30 days of delivery. Failure to unpack your mattress within this timeframe will void your warranty. Prolonged compression can cause structural damage or condensation buildup.We&#x2019;re here to help you get the most out of your Essentia mattress for years to come!

How do I submit a mattress warranty claim?

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