How do I submit a mattress warranty claim?Updated 2 years ago
Your mattress is covered by our 20-year warranty which covers the mattress against defects in workmanship or materials, the first 10 years are completely covered and the remaining 10 years are prorated. This warranty does not apply to the normal increase of softness in the foam which can occur during the normal breaking-in process, a lessening of the gradual recovery aspect of the foam, of which such lessening should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress.
The warranty does cover structural defects such as an indentation in the foam of more than ¾” if the mattress has been used on a proper foundation and is not caused by sagging of a box spring or improper foundation.