Looking for the status of your order, or have a specific question about our products? Reach out to our customer care team via email here.

SHOP ESSENTIA

OUR CERTIFICATIONS

MATTRESS 101

Go to Essentia's Main Website

Essentia Organic Mattress

Your Essentia mattress arrives compressed and rolled for shipping, and must be unpacked within 30 days of delivery to keep your warranty valid.Leaving your mattress compressed for too long can lead to structural damage or condensation buildup. For this reason, mattresses left boxed beyond the 30-day window are not covered by the warranty.Not ready to receive your mattress yet? We can help! If you need to coordinate delivery with your schedule, you can place your order and contact our Customer Care team to request a shipping hold. We&#x2019;ll work with you to arrange shipment when you&#x2019;re ready.We want your Essentia mattress to arrive at the right time and be ready for you to enjoy!

Your Essentia mattress arrives compressed and rolled for shipping, and must be unpacked within 30 days of delivery to keep your warranty valid. Leaving your mattress compressed for too long can lead to structural damage or condensation buildup. For t

How soon do I need to unbox my mattress?

New Mattress Questions

My Order Status

Can I cancel my order?

Can I change my shipping address?

When do orders ship?

I ordered the wrong item! Can I update my order?

Can I remove the need for signature upon delivery via FedEx?

Do you process my credit card when I place the order?

Order Questions

120 Night Mattress Sleep Trial

How I initiate a mattress return or exchange?

Can I return pillows, sheets, toppers, and other accessories?

When does my mattress trial end?

My mattress has been picked up. When will I receive my refund?

Returns & Exchanges

Read the full 20 year limited warranty

Align X Foundation Warranty

How do I submit a mattress warranty claim?

Warranties

Essentia Customer Care

How do I unbox my Essentia mattress?

How soon can I sleep on the mattress once I get it?

Feeling like your mattress isn’t providing enough support? Let’s check your foundation!

Can there be slight variations in mattress dimensions?

What is the scent I am noticing?

Do I need to flip or rotate the mattress?

Financing via Affirm

How long can an Essentia mattress stay in the box?

What kind of foundation works best with an Essentia mattress?

Oops there was an accident on the mattress, how do I clean it?

How do I wash my Essentia mattress cover?

Do I need a waterproof mattress protector on my Essentia mattress?

How can I move my Essentia mattress?

Does your organic foam sleep hot like memory foam?

Can I use a cooling mattress cover or pod on my Essentia?

What is the Mattress Recycling Fee?

Can you make a custom size mattress?

What kind of flame retardant do you use?

How do these mattresses ship?

Can I purchase a replacement cover for my mattress?

How do I choose the right Essentia mattress?

All Essentia mattresses are free of springs

Mattress FAQs

How do I wash an Essentia pillow?

Can I return an Essentia pillow?

Can I purchase a replacement cover for my pillow?

Pillow FAQs

How is Essentia organic foam different from memory foam?

What organic certifications does Essentia have?

Can I use a boxspring with an Essentia mattress?

Where are Essentia mattresses made?

General Product FAQ

Essentia Product Questions

Free Shipping

In Home Delivery Service

How quickly do orders ship?

How much does shipping cost?

Do you ship to Hawaii or Puerto Rico?

Do you ship internationally?

When will the In-Home Delivery carrier call me to schedule an appointment?

Shipping & Delivery

How soon do I need to unbox my mattress?Updated 8 hours ago