Essentia 20 Year WarrantyUpdated 2 years ago

Organic Exchange Mattress Inc. warrants our models including Classic REM5, Dormeuse REM9, Stratami, Tatami, Grateful Bed JR, Bionda, Stay Well Mattress, Classic Skinny, Classic 8, Energie Opus, Eluxe, Beausommet, Dormeuse, Dormeuse Fior, and ProCor P1 mattresses for a period of twenty (20) years prorated warranty and the Tatami Hybrid, Stratami Hybrid, UrthSleep Hybrid, Grateful Bed (Adult) and Jeanius mattress for a ten (10) years prorated warranty against defects in workmanship and materials, subject to the limitations contained herein.  

If during the twenty or ten-year period, depending on the model, from the date of purchase your mattress is found defective because of faulty workmanship or structural defects other than the specific limitations contained herein, it will be replaced or repaired, at our option. 

This warranty does not apply to the normal increase of softness in the foam which can occur during the normal breaking in process; a lessening of the gradual recovery aspect of the foam, of which such lessening, should it occur, does not reduce the continual pressure reducing and pressure relief properties of the mattress. This warranty does not include any deterioration of the foam, with an indentation of less than three-quarters of an inch (3/4”) not associated with a sag in the foundation, box spring, or platform. 

It is incumbent on the consumer to maintain the foundation and provide appropriate support for the mattress. Substitutions or use of improper foundations, platforms, or other bases upon which the mattress is placed, may result in damage to the product. Should the product be damaged by the use of an improper base by the consumer, this warranty is void. The ideal surface for an Essentia mattress is a flat, rigid surface that allows airflow. This can be a slatted bed base or foundation with a flat, rigid, and ventilated surface. If slatted, each slat should be flat and firm and have no more than 3 inches of space between each slat. Slats must not be flexible or bowed. Essentia's Vertebase and Rize Adjustable foundations meet these requirements. 

Essentia mattresses are compressed and rolled for shipping. It is incumbent on the consumer to unpack the mattress within 30 days of receiving the mattress. Failure to do so will void your warranty. A Mattress that is compressed for a prolonged period can have structural damage and/or condensation from being packaged for an extended period of time.

This warranty does not apply to the cover on the mattress which is warranted for a period of one (1) year from the date of purchase against defects in material or workmanship.  

The optional matching foundation (Vertebase and Zebase) has a one (1) year warranty against defects in material or workmanship, and we will repair or replace at our cost this foundation, based on our assessment of defect or damage. However, this warranty is limited to that particular piece or part determined to be defective. Entire sets will not be replaced unless all pieces are deemed defective. 

The warranties contained herein do not include the costs of shipping and handling, which are to be borne by the purchaser. 

Our representative or designated agent shall make the final determination regarding repair or replacement. We do not warrant our product as a remedy for any specific medical condition and do not warrant against any complications resulting from the use or inability to use this product. We do not warrant individual comfort preferences, sheet fit, or height issues resulting from the purchaser’s bed frame size or headboard style. 

All warranties herein are void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally due to accident or neglect; including but not limited to damage by burns, cuts, water, stains, humidity/mold, bodily fluids or is otherwise abnormally soiled, used or unsanitary.

These warranties are valid only to the original purchaser of the product as indicated on the original sales invoice. The law tag must not be removed from the original product as this identifies the product for the purpose of the warranties contained herein. The original invoice is required and is the only acceptable proof of purchase.

In order to provide an optimum sleeping surface, this premium product contains only the finest quality materials. As with all premium sleep products, certain body conformity adaptations will take place as your mattress adapts to your particular body shape and type and any peculiarities in your spinal alignment or bone structure. This is to be expected and is part of the performance of your mattress.

Should this warranty be exercised and your product replaced and/or repaired, the warranty will not be extended or renewed. 

Terms and service related in this warranty shall be the consumers sole and exclusive remedy should the product fail during the timeframe stated herein. We make no warranty beyond those terms and conditions stated. Please retain this warranty and your original invoice for twenty (20) years or ten (10) years based on the model. 

Contact original point of purchase regarding any warrantable issues. 

Prorated warranty schedule:

This prorated warranty schedule applies to our models including Classic REM5, Dormeuse REM9, Stratami, Tatami, Grateful Bed Jr, Bionda, Classic Skinny, Classic 8, Energie Opus, Eluxe, Beausommet, Dormeuse, Dormeuse Fior, Stay Well mattress and ProCor P1.

- Ten-year full warranty
- Eleventh year maximum 50% of MSRP;
- Twelfth year maximum 48% of MSRP;
- Thirteenth year maximum 45% of MSRP;
- Fourteenth year maximum 40% of MSRP;
- Fifteenth year 35% of MSRP;
- Sixteenth to twentieth year maximum 25% of MSRP. 

The prorated warranty for the Tatami Hybrid, Stratami Hybrid, UrthSleep Hybrid and Jeanius is as follows:

- First 2 years full value;
- 3rd year 50% of MSRP;
- 4th year 45% of MSRP;
- 5th year 40% of MSRP and equally for the remaining life of the product.

This guarantee does not apply to Essentia mattresses featuring a quilted top or pillow top.

Essentia Dorm IQ & Zero Gravity Toppers
The Dorm IQ Topper has a one (1) year warranty against defects in material or workmanship.

Essentia LaLa Crib Mattress
The LaLa Crib Mattress has a two (2) year warranty against defects in material or workmanship.

Essentia Pillows
All Essentia pillows have a one (1) year warranty against defects in material or workmanship.

Organic Sheets & Body Guard
No warranty on the organic sheet set or Body Guard waterproof cover. These items will only be replaced if deemed defective upon delivery.