Can I return pillows, sheets, toppers and other items?Updated 2 years ago
Essentia's return policy is designed with the intention of offering the best possible experience to our customers while also considering sustainability and hygiene factors. As a zero-waste company, we prioritize mattress returns as they can be inspected and, if in good condition, donated to charities under our Betterhood program. This way, we can contribute positively to the community and minimize waste.
Given the personal nature of the following items or the nature of the item, returns are only accepted in the event that the product is damaged at delivery. All items listed below are final sales, however, some of these products do carry a warranty to protect your investment:
- Organic Pillows
- Zero Gravity Organic Latex Topper
- DormIQ Organic Foam Topper
- LaLa Crib Mattress
- Stinky Pag
- Body Guard
- Organic Cotton Sheet Set
- Performance Micro Knit Organic Sheets
- Kingston Dog Bed
- Vertebase 2.0
- Rize Adjustable Foundation 2.0